IT Professional · International Experience · Team Leader · Ready to Relocate
"I solve IT problems the way I solved customer challenges: quickly, clearly, professionally. NTQF Level IV certified. Government‑awarded. Ready to relocate."
I'm an IT Professional with NTQF Level IV certification in Hardware & Network Servicing and government recognition for technical excellence. My unique background combines deep technical expertise with 3+ years of international business experience across diverse markets.
From 2022–2025, I made a calculated decision to pursue transformative growth through international business opportunities in Thailand and West Africa. This strategic choice wasn't a detour — it was an investment in becoming a more adaptable, resilient, and customer-focused professional. I learned that solving IT problems requires the same mindset as solving customer challenges: understanding needs, communicating clearly, and staying solution-focused under pressure.
After 3 years in international markets, I'm transitioning into IT Support and Technical Services — roles that perfectly align with my technical credentials and hard-won customer-facing skills. I don't just fix systems; I ensure users succeed. I've been promoted to team leadership within 6 months in competitive environments, demonstrating reliability and the ability to coordinate across teams and cultures.
I believe in continuous learning (AI Certificate, 2025), adaptability (thrived in Thailand, Sierra Leone, Ethiopia), and putting people first. I'm ready to relocate anywhere to build a sustainable career where technical mastery and human connection drive real value.
Self-Employed | Addis Ababa, Ethiopia → Dubai (Target Market)
Currently preparing GoFreelance Visa application for Dubai market entry while maintaining freelance consulting services. Building professional presence and networking within Dubai IT support and sales communities ahead of market transition. Demonstrating immediate availability for IT Support roles and readiness to deliver technical excellence in new environment.
Hytad Engineering PLC | Addis Ababa, Ethiopia · Full-time (2 years)
Deployed full-scale network infrastructure across newly constructed 5-story government buildings for Addis Ababa City Administration, serving 1,000+ government employees across multiple locations. Performed complete trunking installation, RJ45 termination, structured cabling, network switch configuration, patch panel setup, and server installation across multi-floor facilities with zero installation errors. Hytad Engineering received official Award and Certificate of Recognition from Addis Ababa City Administration for outstanding project delivery.
Federal Documents Authentication and Registration Agency (DARA) | Addis Ababa, Ethiopia
Provided Level 1 (L1) help desk support to 50+ government office users, troubleshooting hardware, software, and connectivity issues daily in high-throughput government processing environment. Installed and configured operating systems, software applications, and printer drivers; maintained system updates and antivirus protection. Managed user accounts, performed password resets, and maintained IT asset inventory records.
Independent (International Markets) | Thailand, Sierra Leone, West Africa · 3+ years
Operated as independent Digital Sales Consultant across fast-paced, multi-national international markets for 3+ years, managing client relationships across 4+ countries simultaneously. Generated high-quality leads through Instagram, LinkedIn, Facebook, and TikTok; converted leads to paying customers across diverse cultural backgrounds. Promoted to Team Leader within 6 months — evidence of reliability, communication skills, and ability to coordinate across multinational teams.
Self-Employed (YouTube Channel) | Addis Ababa, Ethiopia · 3 years
Produced and published high-quality educational content on AI, Technology, Digital Strategy, and Career Development for a growing online audience. Edited professional videos using Adobe Premiere Pro and Photoshop; managed channel growth strategy and audience engagement. Developed content strategy aligned with audience interests, building subscriber base through consistent quality and strategic publishing.
1,512-hour competency-based TVET program certified by Federal Technical and Vocational Education and Training (TVET) Agency and verified by the Addis Ababa City Government OCACC. Four Competency of Completion (COC) certifications awarded across all levels.
Professional non-credit course providing comprehensive training in AI tools integration, workflow automation, career development strategy, and professional growth optimization. Equipped with AI tools and automation techniques to enhance productivity in IT Support, Customer Support, and Sales roles — demonstrating commitment to continuous learning and staying current with technology trends.
Completed 2 years of curriculum including Consumer Psychology, Market Research, Strategic Communication, and Business Management Fundamentals. Made a calculated decision to pause formal education temporarily to pursue transformative growth in international markets. The combination of formal business education and 3 years practical international experience creates a unique competitive advantage. Student status confirmed by Chief Registrar (Haileselassie Ayalew, December 2023).
Professional IT support services for individuals and businesses. Hardware troubleshooting, software installation, system maintenance, network support, and user training. Fast response, clear communication, reliable solutions.
Customer-focused technical support for your team or business. Help desk management, customer onboarding, issue resolution, and technical documentation. Proven experience managing diverse users in complex environments.
Comprehensive digital marketing services. Facebook Ads management, email marketing campaigns, social media management across all platforms, and content strategy. Proven results in lead generation and engagement.
Professional website design and development using no-code platforms. Portfolio sites, landing pages, business websites, and e-commerce setups. Fast turnaround, affordable pricing, fully responsive design.
Professional video editing and content creation. YouTube videos, promotional clips, educational content, and social media videos. High-quality production using Adobe Premiere Pro, fast turnaround.
Professional development coaching for career changers and job seekers. Resume optimization, LinkedIn profile building, interview preparation, and personal branding. Personalized guidance based on real-world international experience.
Get my complete resume in the format that works best for you. Available as PDF for viewing and printing, or Word documents tailored for specific roles: IT Support, Technical Support, or Sales positions.
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Let's talk about how I can help your team succeed.
